Intro – Support Policy

Support Page

Intro Support

Need help with your account or have a question? We’re here.

Contact us: support@intro.bgpstudios.com
For privacy questions or to report abuse, email privacy@intro.bgpstudios.com instead.

We aim to respond to all support requests within 24 hours.

Common questions:

How do I delete my account?
Go to Settings → Danger Zone → Delete Account. This permanently removes your account and all associated data — matches, messages, and profile information. This cannot be undone.

How do I report or block someone?
Tap the ••• button on any profile card, then select Report User or Block User. Reports are reviewed by the Intro team within 24 hours. Blocked users are immediately removed from your feed, matches, and messages, and are not notified.

Is my information safe?
Yes. We use encrypted passwords and secure data transmission, and we never sell your personal information. See our full [Privacy Policy] for details.

Who can I contact?
General support: support@intro.bgpstudios.com
Privacy, data, or abuse reports: privacy@intro.bgpstudios.com